MuseumProtector uses Deskhero's AI capabilities to manage their extensive ticketing system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only increases the speed of their customer support but also ensures consistent and accurate responses.
The AI also enhances the search results within the platform. When a helpdesk representative searches for a particular issue, the AI uses the embeddings to find the most relevant content, making it easier for the representative to find the needed information and resolve the issue faster.
MuseumProtector also utilizes Deskhero's kanban board feature to visualize their ticket workflow. This helps them to track the progress of each ticket and manage their workload more effectively.
Deskhero's REST API is used by MuseumProtector to integrate the platform with their existing systems. This seamless integration ensures that all customer data is synchronized across all platforms, improving the efficiency of their operations.
Finally, MuseumProtector uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI-generated articles help customers find solutions to common issues, reducing the load on the helpdesk team.
How does Deskhero's AI improve the efficiency of MuseumProtector's helpdesk services?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies and enhance search results. This increases the speed of their customer support and makes it easier for representatives to find relevant information.
How does MuseumProtector use Deskhero's kanban board feature?
MuseumProtector uses this feature to visualize their ticket workflow, helping them to track the progress of each ticket and manage their workload more effectively.
How does Deskhero's REST API benefit MuseumProtector?
Deskhero's REST API allows MuseumProtector to integrate the platform with their existing systems, ensuring that all customer data is synchronized across all platforms.
* This article provides an example of how a fictive company in the Security and safety services for arts facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
