ArtSecure uses Deskhero's advanced AI capabilities to manage its vast ticketing system. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps the AI to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
The AI also enhances the search results within the platform. When a customer support representative searches for a particular issue, the AI uses the embeddings to find the most relevant content, making it easier for the representative to find the needed information and resolve the issue faster.
ArtSecure also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to handle urgent issues promptly and efficiently.
Deskhero's REST API is used by ArtSecure to integrate the platform with their existing systems. This seamless integration ensures that all customer data is synchronized across all platforms, improving the efficiency of their operations.
Finally, ArtSecure uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI-generated articles help customers find solutions to common issues, reducing the load on the customer support team.
How does Deskhero's AI improve the efficiency of ArtSecure's customer support?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies and enhance search results. This reduces the response time and makes it easier for representatives to find relevant information.
How does ArtSecure use Deskhero's custom fields and structured data lists?
ArtSecure uses these features to categorize and prioritize tickets, allowing them to handle urgent issues promptly and efficiently.
How does Deskhero's REST API benefit ArtSecure?
Deskhero's REST API allows ArtSecure to integrate the platform with their existing systems, ensuring that all customer data is synchronized across all platforms.
* This article provides an example of how a fictive company in the Security and safety services for arts facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
