RailSafe's customer support team was struggling to keep up with the high volume of queries they received daily. They needed a solution that could help them manage these queries more efficiently and provide faster responses to their customers.
By implementing Deskhero, RailSafe was able to leverage the platform's advanced AI capabilities to automate their ticket management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to new tickets. This has significantly reduced the time spent on each ticket, allowing the customer support team to handle more queries in less time.
RailSafe also found Deskhero's AI-enhanced search bar to be extremely beneficial. The AI provides relevant information from the company's knowledge base, uploaded files, and scraped website data, making it easier for the customer support team to find the information they need to resolve queries.
The custom fields and user groups features also helped RailSafe categorize and prioritize their tickets. This ensured that urgent matters were addressed promptly and that the right team handled each ticket.
Thanks to Deskhero's AI capabilities, RailSafe has been able to improve their customer support, reduce response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources. It analyzes this data to generate suggested replies to new tickets.
How does Deskhero's AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results. When a search is made, the AI finds the most relevant content from the available data and presents it in the search results.
Can Deskhero's AI handle all types of customer queries?
While Deskhero's AI can handle a wide range of queries, it may not be able to handle very complex or unique queries. In such cases, the query would be forwarded to a human support agent.
* This article provides an example of how a fictive company in the Security Services for Passengers at Railway Stations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
