StationGuard's helpdesk was constantly inundated with a variety of queries from passengers. The high volume of queries often led to delayed responses and a backlog of unresolved tickets. StationGuard needed a solution that could help them manage their helpdesk services more efficiently.
By implementing Deskhero, StationGuard was able to use the platform's advanced AI capabilities to automate their ticket management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to new tickets. This has significantly reduced the time spent on each ticket, allowing the helpdesk team to resolve more tickets in less time.
StationGuard also found Deskhero's AI-enhanced search bar to be extremely useful. The AI provides relevant information from the company's knowledge base, uploaded files, and scraped website data, making it easier for the helpdesk team to find the information they need to resolve queries.
The custom fields and user groups features also helped StationGuard categorize and prioritize their tickets. This ensured that urgent matters were addressed promptly and that the right team handled each ticket.
Thanks to Deskhero's AI capabilities, StationGuard has been able to streamline their helpdesk services, reduce response times, and improve customer satisfaction.
How does Deskhero's AI help reduce response times?
Deskhero's AI generates suggested replies to new tickets using OpenAI Embeddings from previous tickets and other sources. This reduces the time spent on each ticket, thereby reducing response times.
How does Deskhero's AI-enhanced search bar work?
When a search is made, Deskhero's AI finds the most relevant content from the available data and presents it in the search results. This makes it easier for the helpdesk team to find the information they need.
Can Deskhero's AI handle all types of helpdesk queries?
While Deskhero's AI can handle a wide range of queries, it may not be able to handle very complex or unique queries. In such cases, the query would be forwarded to a human helpdesk agent.
* This article provides an example of how a fictive company in the Security Services for Passengers at Railway Stations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
