SafetyNet Inc. is a prominent security services provider with a vast knowledge base. They were struggling to manage this extensive database and provide timely support to their customers. To overcome these challenges, they implemented Deskhero.
Deskhero's structured data lists and custom fields allowed SafetyNet Inc. to organize their knowledge base effectively. They could also manage tickets efficiently and track their progress using the kanban board.
The advanced AI capabilities of Deskhero played a crucial role in managing SafetyNet Inc.'s knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content was then processed by OpenAI's ChatGPT to generate suggested replies, improving the speed and accuracy of their customer support.
Deskhero's AI also enhanced the search results of their comprehensive search bar, making it easier for the support team to find relevant information quickly. This feature significantly reduced the time spent on searching for information and increased the efficiency of the support team.
SafetyNet Inc. used Deskhero's REST API to integrate the platform with their existing systems, which further streamlined their operations. The implementation of Deskhero resulted in improved customer satisfaction and increased operational efficiency.
How did Deskhero's AI capabilities help manage SafetyNet Inc.'s knowledge base?
Deskhero's AI capabilities used OpenAI Embeddings from various sources to find relevant content. This content was then processed to generate suggested replies, improving the speed and accuracy of their customer support. The AI also enhanced the search results, making it easier for the support team to find relevant information quickly.
What features of Deskhero did SafetyNet Inc. find most useful?
SafetyNet Inc. found the structured data lists, custom fields, ticket management, and the kanban board most useful. The advanced AI capabilities and the comprehensive search bar also played a significant role in improving their operations.
Did SafetyNet Inc. integrate Deskhero with their existing systems?
Yes, SafetyNet Inc. used Deskhero's REST API to integrate the platform with their existing systems, further streamlining their operations.
* This article provides an example of how a fictive company in the Security Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
