GuardianTech Services uses Deskhero's AI capabilities to manage and enhance their comprehensive knowledge base. The AI-powered solution uses OpenAI embeddings to analyze previous tickets, uploaded files like policies, manuals, presentations, and scraped website data to generate new knowledge base articles. This ensures that the support team always has the most recent and relevant information at their disposal.
Deskhero's custom email domains and user groups features allow GuardianTech Services to streamline their internal communication and collaboration. The AI-enhanced search bar enables the support team to quickly find relevant information from the company's extensive knowledge base, improving the efficiency of their customer support.
The company also leverages Deskhero's tickets management and kanban board features to effectively track and manage customer queries. The AI capabilities of Deskhero analyze the tickets and suggest the most relevant knowledge base articles or replies, reducing the time spent on each ticket.
GuardianTech Services uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration provides the support team with a complete view of each customer's history, enhancing the quality of support provided.
Overall, Deskhero's advanced AI capabilities have enabled GuardianTech Services to improve their knowledge base management, streamline customer support, and enhance the quality of their helpdesk services.
How does Deskhero's AI capabilities enhance GuardianTech Services' knowledge base management?
Deskhero's AI capabilities analyze previous tickets, uploaded files, and scraped website data to generate new knowledge base articles. This ensures that the support team always has the most recent and relevant information, enhancing knowledge base management.
How does Deskhero's tickets management feature benefit GuardianTech Services?
Deskhero's tickets management feature, combined with its AI capabilities, allows GuardianTech Services to effectively track and manage customer queries. The AI analyzes the tickets and suggests the most relevant knowledge base articles or replies, reducing the time spent on each ticket.
How does Deskhero's REST API enhance the quality of support provided by GuardianTech Services?
Deskhero's REST API allows GuardianTech Services to integrate the platform with their existing systems. This seamless integration provides the support team with a complete view of each customer's history, enabling them to provide more personalized and effective support.
* This article provides an example of how a fictive company in the Security System Installation and Monitoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
