Protective Shield Inc. receives a high volume of support tickets daily. With Deskhero's AI-powered ticket management system, the company can automatically sort and prioritize these tickets, ensuring that critical issues are addressed promptly and improving overall response times.
The company also uses Deskhero's AI to generate suggested replies for common queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other sources, the system can provide accurate and contextually relevant responses, reducing the time agents spend crafting responses and improving customer satisfaction.
Protective Shield Inc. leverages Deskhero's website scraping feature to enhance their knowledge base. The AI can scrape the company's website for additional information, which is then added to the knowledge base. This ensures that the knowledge base is always comprehensive and up-to-date, and improves the accuracy of the AI's responses.
With Deskhero's comprehensive search bar powered by AI, Protective Shield Inc.'s support agents can quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This not only speeds up the resolution process but also ensures that the provided solutions are consistent and accurate.
Lastly, Protective Shield Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, making it easier for the AI to analyze and learn from the data, thereby continuously improving its performance.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by automatically sorting and prioritizing tickets, and generating suggested replies for common queries. This reduces the time agents spend on manual tasks and allows them to focus on resolving issues.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by scraping the company's website for additional information and generating knowledge base articles from uploaded files. This ensures that the knowledge base is always comprehensive and up-to-date.
How does Deskhero's AI ensure the consistency and accuracy of solutions?
Deskhero's AI ensures the consistency and accuracy of solutions by analyzing data from the knowledge base, previous tickets, and scraped website data. It uses this data to provide accurate and contextually relevant responses and search results.
* This article provides an example of how a fictive company in the Security Systems Installation and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
