GrainGuard receives a wide range of customer queries, from simple questions about their services to complex technical issues. With Deskhero's AI-powered search bar, customers can easily find the information they need without having to wait for a response from the support team. The AI uses embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to deliver accurate and relevant search results.
The AI capabilities of Deskhero also extend to the platform's knowledge base. The AI generates articles from word, powerpoint, pdf files, making it easier for customers to find detailed information about GrainGuard's services and processes. This has significantly reduced the number of basic queries that the support team receives, allowing them to focus on more complex issues.
GrainGuard also uses Deskhero's user groups feature to segment their customers based on their needs and preferences. This allows them to provide personalized support, enhancing the overall customer experience.
Deskhero's custom email domains feature has helped GrainGuard maintain a consistent brand image in their communication. This has not only improved their professional appearance but also increased customer trust in their services.
By leveraging Deskhero's advanced AI capabilities, GrainGuard has been able to improve their customer experience, making information easily accessible and resolving queries more efficiently.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to deliver accurate and relevant search results. This makes it easier for customers to find the information they need.
How does the AI generate knowledge base articles?
The AI generates knowledge base articles from word, powerpoint, pdf files. This makes it easier for customers to find detailed information about the company's services and processes.
What is the benefit of using Deskhero's custom email domains feature?
The custom email domains feature helps maintain a consistent brand image in communication, improving the company's professional appearance and increasing customer trust in their services.
* This article provides an example of how a fictive company in the Seed Cleaning and Grading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
