SeedSolutions deals with a high volume of customer queries every day. With Deskhero's tickets management feature powered by AI, they have been able to handle these queries more efficiently. The AI categorizes the tickets based on their content, ensuring that each query is handled by the right team member.
Deskhero's AI also enhances the platform's knowledge base by generating articles from word, powerpoint, pdf files. This has made it easier for customers to find detailed information about SeedSolutions' services and processes, reducing the burden on the support team.
The platform's website scraping feature has been particularly useful for SeedSolutions. It allows them to gather relevant information from their website and use it to enhance their knowledge base and improve their search results.
SeedSolutions also uses Deskhero's kanban board to track and manage their support tasks. This has improved their workflow and made their operations more transparent.
By leveraging Deskhero's advanced AI capabilities, SeedSolutions has been able to optimize their helpdesk services, making them more efficient and customer-centric.
How does Deskhero's AI enhance the tickets management feature?
The AI categorizes the tickets based on their content, ensuring that each query is handled by the right team member. This makes the tickets management process more efficient.
How does Deskhero's website scraping feature work?
The website scraping feature gathers relevant information from the company's website and uses it to enhance the knowledge base and improve search results. This makes it easier for customers to find the information they need.
How does SeedSolutions use Deskhero's kanban board?
SeedSolutions uses the kanban board to track and manage their support tasks. This improves their workflow and makes their operations more transparent.
* This article provides an example of how a fictive company in the Seed Cleaning and Grading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
