SeedMaster receives numerous customer queries daily, ranging from technical issues with their machinery to inquiries about seed cleaning processes. With Deskhero, they are able to manage these tickets effectively, ensuring that no customer query goes unanswered. The platform's AI capabilities allow for automatic ticket categorization based on the content of the query, which helps in assigning the tickets to the right support team member.
The AI-powered knowledge base is another feature that SeedMaster finds invaluable. The AI scans through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate relevant content. This not only enhances the search results for customers but also provides suggested replies to the support team, helping them respond to queries more efficiently.
Deskhero's custom fields and structured data lists have been instrumental in helping SeedMaster track and analyze their customer support performance. They can customize the fields to suit their specific needs, allowing them to gather insightful data about their customer support operations.
With the help of Deskhero's REST API, SeedMaster has integrated the platform with their existing systems, creating a seamless workflow between different departments. This has greatly improved their operational efficiency and reduced the time taken to resolve customer queries.
Overall, Deskhero's advanced AI capabilities have transformed SeedMaster's customer support services, making them more efficient and customer-centric.
How does Deskhero's AI help in ticket management?
Deskhero's AI categorizes tickets based on the content of the query, helping in assigning the tickets to the right support team member. It also suggests replies based on previous tickets and knowledge base articles, speeding up the response time.
How does the AI-powered knowledge base work?
The AI scans through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate relevant content. This enhances the search results for customers and provides suggested replies to the support team.
Can Deskhero be integrated with existing systems?
Yes, with the help of Deskhero's REST API, the platform can be integrated with existing systems, creating a seamless workflow between different departments.
* This article provides an example of how a fictive company in the Seed Cleaning and Grading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
