SeedDry Solutions receives numerous customer queries daily regarding the operation and maintenance of their seed drying machines. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
When a customer raises a ticket, the AI suggests replies based on the embeddings, significantly reducing the time taken to respond to customer queries. This has not only improved customer satisfaction but also reduced the workload on the customer support team.
Deskhero's AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This is particularly useful when dealing with complex queries that require detailed technical knowledge.
The company has also used Deskhero's custom fields and user groups features to categorize tickets based on the type of query and assign them to the appropriate team. This has further streamlined the ticket management process and ensured that customers receive accurate responses in a timely manner.
Finally, the company uses Deskhero's knowledge base feature to provide customers with self-help resources. The AI generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website to keep the knowledge base up-to-date.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content based on the search query. This makes it easier for the customer support team to find the information they need quickly.
How does SeedDry Solutions use Deskhero's knowledge base feature?
SeedDry Solutions uses Deskhero's knowledge base feature to provide customers with self-help resources. The AI generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Seed Drying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
