AgriTech Seed Drying deals with a wide range of customer queries, from technical issues with their seed drying machines to inquiries about their various agricultural products. To manage these effectively, they use Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
AgriTech also uses Deskhero's custom email domains and user groups features to create a structured and efficient customer support system. Tickets are automatically categorized and assigned to the right team, ensuring quick and effective resolution of customer queries.
Deskhero's comprehensive search bar, powered by AI, helps the customer support team find relevant information quickly, improving their productivity and efficiency. The AI also enhances the search results by using OpenAI Embeddings to find the most relevant content.
Finally, AgriTech uses Deskhero's knowledge base feature to provide customers with easy access to self-help resources. The AI generates articles from various sources, including word, powerpoint, pdf files, and the company's website, ensuring that the knowledge base is always up-to-date.
How does Deskhero's AI generate suggested replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does AgriTech use Deskhero's custom email domains and user groups features?
AgriTech uses Deskhero's custom email domains and user groups features to create a structured and efficient customer support system. Tickets are automatically categorized and assigned to the right team, ensuring quick and effective resolution of customer queries.
How does AgriTech use Deskhero's knowledge base feature?
AgriTech uses Deskhero's knowledge base feature to provide customers with easy access to self-help resources. The AI generates articles from various sources, including word, powerpoint, pdf files, and the company's website, ensuring that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Seed Drying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
