BioDry Innovations receives a large volume of customer queries daily, ranging from technical issues with their seed drying machines to general inquiries about their products. To manage these effectively, they use Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
BioDry also uses Deskhero's custom fields and user groups features to structure their helpdesk operations. Tickets are automatically categorized based on the type of query and assigned to the appropriate team, ensuring quick and effective resolution of customer issues.
Deskhero's comprehensive search bar, powered by AI, helps the customer support team find relevant information quickly, improving their productivity and efficiency. The AI also enhances the search results by using OpenAI Embeddings to find the most relevant content.
Finally, BioDry uses Deskhero's knowledge base feature to provide customers with easy access to self-help resources. The AI generates articles from various sources, including word, powerpoint, pdf files, and the company's website, ensuring that the knowledge base is always up-to-date.
How does Deskhero's AI generate suggested replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does BioDry use Deskhero's custom fields and user groups features?
BioDry uses Deskhero's custom fields and user groups features to structure their helpdesk operations. Tickets are automatically categorized based on the type of query and assigned to the appropriate team, ensuring quick and effective resolution of customer issues.
How does BioDry use Deskhero's knowledge base feature?
BioDry uses Deskhero's knowledge base feature to provide customers with easy access to self-help resources. The AI generates articles from various sources, including word, powerpoint, pdf files, and the company's website, ensuring that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Seed Drying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
