SeedPack Pro receives numerous customer queries daily regarding their seed packaging processes, product details, and order status. Managing these queries manually was time-consuming and often led to delayed responses. To address this, SeedPack Pro implemented Deskhero's advanced AI capabilities.
With Deskhero, SeedPack Pro's support team could automatically generate suggested replies to customer queries. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results on SeedPack Pro's helpdesk. When customers searched for information, the AI used the same embeddings to provide more relevant and comprehensive results, improving the self-service experience.
Additionally, SeedPack Pro used Deskhero's REST API to integrate the platform with their existing systems. This allowed them to streamline their customer support process further by having all necessary information in one place.
Overall, Deskhero's advanced AI capabilities have enabled SeedPack Pro to provide faster, more accurate customer support, leading to increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI uses OpenAI Embeddings from various sources to provide more relevant and comprehensive results. This improves the self-service experience for customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This can help streamline the customer support process by having all necessary information in one place.
* This article provides an example of how a fictive company in the Seed Packing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
