EcoSeeds Inc has a vast knowledge base containing information about their eco-friendly seed packing processes, products, and sustainability practices. However, customers often found it challenging to find the information they needed. To solve this, EcoSeeds Inc implemented Deskhero's AI capabilities.
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results. When customers search for information, the AI provides more relevant and comprehensive results, making it easier for them to find the information they need.
In addition to enhancing search results, Deskhero's AI also generates suggested replies to customer queries using the same embeddings. This allows EcoSeeds Inc's support team to respond to customer queries more quickly and accurately.
EcoSeeds Inc also uses Deskhero's REST API to integrate the platform with their existing systems. This enables them to manage their customer support more efficiently by having all necessary information in one place.
By leveraging Deskhero's advanced AI capabilities, EcoSeeds Inc has improved the accessibility of their knowledge base and the efficiency of their customer support.
How does Deskhero's AI enhance the accessibility of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to provide more relevant and comprehensive search results. This makes it easier for customers to find the information they need.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This can help streamline the customer support process by having all necessary information in one place.
* This article provides an example of how a fictive company in the Seed Packing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
