SeedGrow Inc. uses Deskhero's AI capabilities to quickly generate suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the AI system can provide accurate and relevant responses, significantly reducing the time spent by customer service representatives on each ticket.
The company also uses Deskhero's comprehensive search bar powered by AI to quickly find relevant content. This feature allows customer service representatives to easily locate information from a vast database, enhancing their efficiency and response times.
Furthermore, SeedGrow Inc. uses Deskhero's custom fields and structured data lists to categorize and manage customer queries. This feature, combined with the AI's ability to analyze and understand the nature of the queries, allows for a more organized and efficient workflow.
Deskhero's REST API is used by SeedGrow Inc. to integrate the platform with their existing systems. This seamless integration ensures that all customer data is updated in real-time across all platforms, providing a unified view of the customer.
Finally, the company uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI-powered knowledge base articles are generated from various sources, providing customers with detailed and accurate information, thus reducing the load on the customer service team.
How does Deskhero's AI enhance the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries and enhance search results. This reduces the time spent by customer service representatives on each ticket and improves their efficiency.
How does the comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI and can quickly find relevant content from a vast database. This enhances the efficiency and response times of customer service representatives.
What is the benefit of the REST API?
Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer data is updated in real-time across all platforms, providing a unified view of the customer.
* This article provides an example of how a fictive company in the Seed Priming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
