PrimeSeeds Ltd. uses Deskhero's AI capabilities to generate suggested replies to customer queries. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI system provides accurate and relevant responses, greatly improving the efficiency of the customer service team.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly locate relevant information. This feature enables customer service representatives to easily find information from a large database, improving their response times and efficiency.
PrimeSeeds Ltd. uses Deskhero's custom fields and structured data lists to organize and manage customer queries. Combined with the AI's ability to understand the nature of the queries, this feature allows for a more streamlined workflow.
Deskhero's REST API is used by PrimeSeeds Ltd. to integrate the platform with their existing systems. This integration ensures that all customer data is updated in real-time across all platforms, providing a holistic view of the customer.
Finally, PrimeSeeds Ltd. uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI-powered knowledge base articles are generated from various sources, providing customers with detailed and accurate information, thus reducing the load on the customer service team.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries and enhance search results. This reduces the time spent by customer service representatives on each ticket and improves their efficiency.
How does the comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI and can quickly find relevant content from a large database. This enhances the efficiency and response times of customer service representatives.
What is the benefit of the REST API?
Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer data is updated in real-time across all platforms, providing a holistic view of the customer.
* This article provides an example of how a fictive company in the Seed Priming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
