SeedGenix uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This helps the company to generate suggested replies, reducing the time taken to respond to customer queries.
The company also uses Deskhero's kanban board feature to visualize their ticket management process. This helps them to identify bottlenecks and improve their workflow.
Additionally, SeedGenix uses Deskhero's custom email domains feature to provide a personalized experience for their customers. This not only enhances their brand image but also makes it easier for customers to recognize and trust their communications.
Deskhero's comprehensive search bar allows SeedGenix's support agents to quickly find necessary information, improving their efficiency and effectiveness.
Overall, Deskhero's AI capabilities have significantly improved SeedGenix's ticket management process and customer support.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to respond to customer queries and improves the ticket management process.
What is the benefit of using Deskhero's custom email domains feature?
Deskhero's custom email domains feature allows companies to provide a personalized experience for their customers. It enhances their brand image and makes it easier for customers to recognize and trust their communications.
How does Deskhero's comprehensive search bar improve support agent efficiency?
Deskhero's comprehensive search bar allows support agents to quickly find necessary information, improving their efficiency and effectiveness.
* This article provides an example of how a fictive company in the Seedling Production in Controlled Environments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
