EcoGrow Systems uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This helps the company to generate suggested replies, thereby improving response times and customer satisfaction.
The company also uses Deskhero's knowledge base articles generation feature to create informative content from Word, PowerPoint, PDF files. This not only enriches their knowledge base but also provides valuable resources for their support agents and customers.
Additionally, EcoGrow uses Deskhero's structured data lists feature to organize their knowledge base. This makes it easier for support agents to find necessary information and respond to customer queries more efficiently.
Deskhero's REST API allows EcoGrow to integrate the platform with their existing systems, providing a seamless experience for both their customers and support agents.
Overall, Deskhero's AI capabilities have significantly improved EcoGrow's knowledge base management and customer support.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This not only improves response times but also enriches the knowledge base with valuable information.
How does the knowledge base articles generation feature work?
Deskhero's knowledge base articles generation feature creates informative content from Word, PowerPoint, PDF files. This enriches the knowledge base and provides valuable resources for support agents and customers.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems, providing a seamless experience for both customers and support agents.
* This article provides an example of how a fictive company in the Seedling Production in Controlled Environments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
