Being a startup, SegwayRide was looking for an efficient way to manage their growing customer queries. Deskhero provided them with a platform to automate ticket management, reducing the workload on their small customer support team.
The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data. The AI analyses the customer's query and finds relevant content to suggest possible solutions. This feature has significantly improved the efficiency of SegwayRide's customer support.
Deskhero's AI also generates suggested replies based on the analysis of the customer's query. This feature has not only reduced the response time but also improved the quality of responses. The AI is continuously learning from each interaction, improving its suggestions over time.
SegwayRide also uses Deskhero's kanban board to track the progress of each ticket. The AI helps in prioritizing the tickets based on their urgency and complexity. This feature has improved the overall management of customer queries.
Using Deskhero's REST API, SegwayRide has integrated the platform with their existing systems. This seamless integration has ensured that all customer interactions are tracked and managed efficiently.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyses the customer's query and finds relevant content to suggest possible solutions. It also generates suggested replies, reducing the response time. The AI also helps in prioritizing the tickets based on their urgency and complexity.
How does the AI improve the quality of responses?
The AI generates suggested replies based on the analysis of the customer's query and the information from the knowledge base. It learns from each interaction, improving its suggestions over time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This ensures seamless tracking and management of all customer interactions.
* This article provides an example of how a fictive company in the Segway Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
