SegwayCity receives numerous customer queries daily regarding Segway rentals, usage instructions, and troubleshooting. Managing these queries manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate ticket management, reducing the workload on their customer support team.
The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has significantly improved the efficiency of SegwayCity's customer support. The AI analyses the customer's query and finds relevant content from the knowledge base to suggest possible solutions.
Deskhero's AI also generates suggested replies based on the analysis of the customer's query. This feature has reduced the response time and improved customer satisfaction. The AI is continuously learning from each interaction, improving its suggestions over time.
Deskhero's comprehensive search bar, enhanced by AI, allows the customer support team to quickly find relevant information. Whether it's a previous ticket, an article from the knowledge base, or data from the website, the AI-enhanced search provides accurate results swiftly.
Using Deskhero's REST API, SegwayCity has integrated the platform with their existing systems. This seamless integration has ensured that all customer interactions are tracked and managed efficiently.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by analyzing the customer's query and finding relevant content from the knowledge base to suggest possible solutions. It also generates suggested replies, reducing the response time.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to find relevant information from previous tickets, knowledge base articles, uploaded files, and scraped website data. It provides accurate results swiftly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This ensures seamless tracking and management of all customer interactions.
* This article provides an example of how a fictive company in the Segway Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
