SegwayZoom had a vast amount of information in the form of manuals, policies, and presentations that were not being utilized effectively. With Deskhero, they were able to convert these files into knowledge base articles. This not only made the information easily accessible but also allowed the AI to use it for providing customer support.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from these knowledge base articles to find relevant content. When a customer raises a query, the AI analyses it and suggests possible solutions based on the information in the knowledge base.
The AI also enhances the search results in the knowledge base. When a customer or a support agent searches for information, the AI provides the most relevant results. This has significantly reduced the time spent on searching for information.
Deskhero's AI also generates suggested replies for customer queries. These replies are based on the analysis of the query and the information in the knowledge base. This feature has improved the efficiency of the customer support team and increased customer satisfaction.
SegwayZoom has also used Deskhero's REST API to integrate the platform with their website. This allows customers to access the knowledge base directly from the website, improving the overall customer experience.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from uploaded files like manuals, policies, and presentations. It uses OpenAI Embeddings to convert these files into structured data lists that can be used as knowledge base articles.
How does the AI-enhanced search work in the knowledge base?
The AI-enhanced search uses OpenAI Embeddings to find relevant information from the knowledge base. It analyses the search query and provides the most relevant results.
Can customers access the knowledge base directly from the website?
Yes, with Deskhero's REST API, the platform can be integrated with the website allowing customers to access the knowledge base directly.
* This article provides an example of how a fictive company in the Segway Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
