SelfPublish Pro has an extensive knowledge base consisting of articles, manuals, policies, and presentations. They use Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files to populate their knowledge base. However, the real magic happens when they use Deskhero's advanced AI capabilities to manage and enhance their knowledge base.
The AI uses OpenAI embeddings from the uploaded files and scraped website data to understand the content of the knowledge base. This understanding is used to categorize the content, making it easier for users to find the information they need.
Furthermore, SelfPublish Pro uses the AI to generate suggested replies to customer queries based on the knowledge base. This not only improves the response time but also ensures that the responses are accurate and relevant.
SelfPublish Pro also uses Deskhero's AI to enhance the search results on their website. When users search for information, the AI uses the embeddings to find the most relevant content from the knowledge base. This has significantly improved the user experience on their website.
Overall, by using Deskhero's advanced AI capabilities, SelfPublish Pro has been able to enhance their knowledge base, improve their customer support services, and provide a better user experience.
How does the AI understand the content of the knowledge base?
The AI uses OpenAI embeddings from the uploaded files and scraped website data to understand the context and content of the knowledge base. This understanding is used to categorize the content and generate suggested replies.
How does the AI improve the search results?
When a user searches for information, the AI uses the embeddings to find the most relevant content from the knowledge base. This ensures that the search results are accurate and helpful.
Can the AI generate suggested replies to customer queries?
Yes, the AI can generate suggested replies to customer queries based on the content of the knowledge base. This improves the response time and ensures that the responses are accurate and relevant.
* This article provides an example of how a fictive company in the Self-Publishing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
