IndiePub Masters receives a high volume of customer queries daily, ranging from technical issues to inquiries about the publishing process. They use Deskhero's ticket management feature to organize these queries effectively. However, the real game-changer is Deskhero's advanced AI capabilities. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, IndiePub Masters can generate suggested replies to customer queries.
The AI capabilities significantly reduce the time taken to respond to customer queries. The AI analyzes the query, searches through the vast database of information, and generates a suitable response. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
Additionally, IndiePub Masters uses Deskhero's AI to enhance their search results. When customers use the search bar on their website, the AI uses the embeddings to find the most relevant content. This has led to a significant improvement in the user experience on their website.
IndiePub Masters also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for them to manage their customer support services.
Overall, Deskhero's advanced AI capabilities have transformed IndiePub Masters' customer support services, leading to improved customer satisfaction and increased efficiency.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then generates a suitable reply based on this context.
How does the AI enhance search results?
When a customer uses the search bar, the AI uses the embeddings to find the most relevant content from the database. This ensures that the search results are accurate and helpful.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Self-Publishing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
