BogBounty had a vast knowledge base consisting of articles, policies, manuals, and presentations. However, managing this knowledge base and finding relevant information was a challenge. They needed a solution that could help them manage their knowledge base more effectively and improve their customer support.
Deskhero provided the perfect solution with its advanced AI capabilities. The AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and even scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies for customer queries.
Moreover, Deskhero's AI also enhances the platform's search function. Whether the support team is looking for a specific article, a policy document, or a manual, the AI-powered search delivers accurate results in seconds.
Deskhero's REST API has allowed BogBounty to integrate the platform with their existing systems. This integration has streamlined their operations by automating ticket creation from various channels, including emails and web forms.
With Deskhero, BogBounty has not only improved their knowledge base management but also their customer support. They can now respond to customer queries faster and more accurately, leading to increased customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This helps in managing the knowledge base more effectively and generating suggested replies for customer queries.
How does Deskhero's AI enhance the search function?
Deskhero's AI leverages OpenAI Embeddings to enhance the search function. It uses data from the knowledge base and uploaded files to deliver accurate search results quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. You can automate ticket creation from various channels, including emails and web forms.
* This article provides an example of how a fictive company in the Selling of processed and packaged peat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
