MossMarvel was dealing with a large number of customer queries daily. Managing these tickets efficiently was a challenge, leading to longer response times and dissatisfied customers. They needed a solution that could help them manage their tickets more effectively.
Deskhero provided the perfect solution with its advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time needed to respond to tickets.
Deskhero's comprehensive search bar, enhanced by AI capabilities, has made it easier for MossMarvel's support team to find relevant information quickly. Whether they're looking for a specific ticket, a knowledge base article, or a policy document, the AI-powered search delivers accurate results in seconds.
Deskhero's REST API has also enabled MossMarvel to integrate the platform with their existing systems, further streamlining their operations. The API allows them to automate ticket creation from emails, web forms, and other channels, saving their team valuable time.
Thanks to Deskhero, MossMarvel has seen a significant improvement in their ticket management and customer support. Their response times have improved, their support team is more efficient, and their customers are happier.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search function?
Deskhero's AI leverages OpenAI Embeddings to enhance the search function. It uses data from tickets, knowledge base articles, and uploaded files to deliver accurate search results quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. You can automate ticket creation from emails, web forms, and other channels.
* This article provides an example of how a fictive company in the Selling of processed and packaged peat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
