PeatPack receives a high volume of customer queries daily regarding their products, deliveries, and returns. The company was struggling to manage these tickets efficiently, leading to longer response times and dissatisfied customers. They turned to Deskhero for a solution.
With Deskhero, PeatPack was able to leverage the platform's advanced AI capabilities to manage their tickets more effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time needed to respond to tickets.
Additionally, Deskhero's comprehensive search bar enhanced by AI capabilities has made it easier for PeatPack's support team to find relevant information quickly. Whether they're looking for a specific ticket, a knowledge base article, or a policy document, the AI-powered search delivers accurate results in seconds.
Deskhero's REST API has also enabled PeatPack to integrate the platform with their existing systems, further streamlining their operations. The API allows them to automate ticket creation from emails, web forms, and other channels, saving their team valuable time.
Thanks to Deskhero, PeatPack has seen a significant improvement in their customer support operations. Their response times have improved, their support team is more efficient, and their customers are happier.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search function?
Deskhero's AI leverages OpenAI Embeddings to enhance the search function. It uses data from tickets, knowledge base articles, and uploaded files to deliver accurate search results quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. You can automate ticket creation from emails, web forms, and other channels.
* This article provides an example of how a fictive company in the Selling of processed and packaged peat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
