Woolly Wonders receives a high volume of customer queries regarding their products, shipping details, and return policies. They use Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest appropriate replies, significantly reducing response time.
The company also utilizes the custom fields feature to categorize tickets based on the type of query, product involved, and customer details. This structured approach helps in prioritizing and resolving tickets faster.
Deskhero's AI capabilities also enhance the search results on Woolly Wonders' helpdesk. By leveraging OpenAI Embeddings from previous tickets and uploaded files like policies and manuals, it provides more relevant search results to both customers and support agents.
Woolly Wonders has a vast knowledge base generated from Word, PowerPoint, and PDF files. With Deskhero, they can easily convert these files into knowledge base articles. The AI capabilities further improve these articles by suggesting edits based on data from previous tickets and scraped website data.
Finally, the REST API provided by Deskhero allows Woolly Wonders to integrate their existing systems with the platform, ensuring a seamless workflow. The AI capabilities also assist in identifying trends and patterns in customer queries, helping the company improve their products and services.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest appropriate replies to new queries, significantly reducing the time taken to respond to customers.
What benefits does the custom fields feature provide?
The custom fields feature allows companies to categorize tickets based on various parameters like the type of query or product involved. This helps in prioritizing and resolving tickets faster.
How does Deskhero's AI enhance the search results on the helpdesk?
By leveraging OpenAI Embeddings from previous tickets and uploaded files like policies and manuals, Deskhero's AI provides more relevant search results to both customers and support agents.
* This article provides an example of how a fictive company in the Selling of Wool and Hair from Sheep/Goats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
