Shear Delight uses Deskhero's advanced AI capabilities to manage their customer support tickets. The AI analyzes previous tickets and knowledge base articles to suggest suitable replies, helping the support team resolve queries faster and more accurately.
The company also uses the custom fields feature to categorize tickets based on various parameters. This structured approach helps them prioritize tickets and resolve them efficiently.
Deskhero's AI capabilities also enhance the search results on Shear Delight's helpdesk. By leveraging OpenAI Embeddings from previous tickets and uploaded files like policies and manuals, it provides more relevant search results to both customers and support agents.
Using Deskhero's REST API, Shear Delight integrates their existing systems with the platform, ensuring a seamless workflow. The AI capabilities also assist in identifying trends and patterns in customer queries, providing valuable insights that help the company improve their products and services.
Finally, Shear Delight uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities further enhance this knowledge base by suggesting edits based on data from previous tickets and scraped website data.
How does Deskhero's AI capabilities help in managing customer support tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest suitable replies to new queries. This helps the support team resolve queries faster and more accurately.
How does Deskhero's AI enhance the search results on the helpdesk?
By leveraging OpenAI Embeddings from previous tickets and uploaded files like policies and manuals, Deskhero's AI provides more relevant search results to both customers and support agents.
How does Deskhero's AI provide insights into customer behavior?
Deskhero's AI identifies trends and patterns in customer queries, providing valuable insights that help the company improve their products and services.
* This article provides an example of how a fictive company in the Selling of Wool and Hair from Sheep/Goats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
