OptiRank receives numerous queries daily from clients regarding SEO strategies, website optimization, and keyword planning. To manage these queries efficiently, OptiRank uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze the tickets and suggest replies based on previous tickets and knowledge base articles. This feature has significantly reduced the response time and improved the quality of responses.
With the help of Deskhero's AI, OptiRank has been able to create a comprehensive knowledge base. The AI scrapes data from uploaded files like policies, manuals, presentations, and the company's website. It then generates knowledge base articles, which are used to answer client queries. This feature has not only saved time but also ensured that the knowledge base is always up-to-date.
Deskhero's AI also enhances search results. When a client searches for a solution in the knowledge base, the AI uses OpenAI embeddings to find the most relevant content. This feature has improved the user experience and reduced the number of tickets.
OptiRank also uses Deskhero's REST API to integrate the platform with other tools. This has streamlined the workflow and increased productivity.
Overall, Deskhero's AI capabilities have transformed OptiRank's customer support. The platform has made it easier to manage tickets, create a comprehensive knowledge base, enhance search results, and integrate with other tools.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are accurate and relevant.
How does Deskhero's AI enhance search results?
When a user searches for a solution in the knowledge base, Deskhero's AI uses OpenAI embeddings to find the most relevant content. This improves the user experience and reduces the number of tickets.
Can Deskhero be integrated with other tools?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other tools. This can streamline the workflow and increase productivity.
* This article provides an example of how a fictive company in the SEO (Search Engine Optimization) Management & Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
