RankBoost receives a large volume of client queries related to SEO strategies, keyword planning, and website optimization. To manage these queries, RankBoost uses Deskhero's ticket management system. Deskhero's AI analyzes the tickets and suggests replies based on previous tickets, knowledge base articles, and uploaded files. This has significantly reduced the response time and improved the quality of responses.
RankBoost uses Deskhero's AI to create a comprehensive knowledge base. The AI scrapes data from the company's website and uploaded files to generate knowledge base articles. These articles are used to answer client queries, reducing the need for one-on-one support.
Deskhero's AI also enhances the search results in the knowledge base. When a client searches for a solution, the AI uses OpenAI embeddings to find the most relevant content. This has improved the user experience and reduced the number of tickets.
RankBoost uses Deskhero's REST API to integrate the platform with other tools. This has streamlined the workflow and increased productivity.
Overall, Deskhero's AI capabilities have significantly improved RankBoost's support services. The platform has made it easier to manage tickets, create a comprehensive knowledge base, enhance search results, and integrate with other tools.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are accurate and relevant.
How does Deskhero's AI enhance search results?
When a user searches for a solution in the knowledge base, Deskhero's AI uses OpenAI embeddings to find the most relevant content. This improves the user experience and reduces the number of tickets.
Can Deskhero be integrated with other tools?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other tools. This can streamline the workflow and increase productivity.
* This article provides an example of how a fictive company in the SEO (Search Engine Optimization) Management & Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
