TankTech uses Deskhero's tickets management and kanban board features to efficiently manage their customer inquiries. This allows them to track the status of each inquiry and ensure timely responses.
The company also leverages Deskhero's custom email domains and user groups to direct customer inquiries to the appropriate teams. This improves their internal communication and ensures that customers receive accurate responses.
With Deskhero's advanced AI capabilities, TankTech is able to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This significantly reduces the time spent on crafting responses and allows their support team to handle more inquiries.
Moreover, TankTech uses Deskhero's comprehensive search bar and REST API to quickly find relevant information from their knowledge base and other resources. This feature, powered by OpenAI Embeddings, enhances their search results and helps them provide more accurate solutions to their customers.
Finally, TankTech leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that their support team always has access to the most recent and relevant information.
How does Deskhero's AI capabilities enhance TankTech's response accuracy?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This helps TankTech provide accurate responses to customer inquiries.
How does Deskhero improve TankTech's customer satisfaction rate?
Deskhero's comprehensive search bar and REST API, powered by OpenAI Embeddings, help TankTech quickly find relevant information from their knowledge base and other resources. This helps them provide more accurate solutions to their customers, thereby improving their customer satisfaction rate.
How does Deskhero keep TankTech's knowledge base updated?
Deskhero's website scraping feature automatically updates TankTech's knowledge base with the latest information from their website. This ensures that their support team always has access to the most recent and relevant information.
* This article provides an example of how a fictive company in the Septic Tank Maintenance and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
