SepticSolutions uses Deskhero's structured data lists and custom fields to organize and categorize their customer inquiries. This enables them to quickly identify and prioritize urgent requests, improving their response time.
The company also utilizes Deskhero's custom email domains and user groups to ensure that all customer inquiries are directed to the right team. This not only improves their internal communication but also ensures that customers receive accurate and timely responses.
With Deskhero's advanced AI capabilities, SepticSolutions is able to generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent on crafting responses and allows their support team to handle more inquiries.
Moreover, SepticSolutions uses Deskhero's comprehensive search bar and REST API to quickly find relevant information from their knowledge base and other resources. This feature, powered by OpenAI Embeddings, enhances their search results and helps them provide more accurate solutions to their customers.
Finally, SepticSolutions leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that their support team always has access to the most recent and relevant information.
How does Deskhero's AI capabilities improve SepticSolutions' response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles. This reduces the time spent on crafting responses, allowing the support team to handle more inquiries in less time.
How does Deskhero help SepticSolutions provide more accurate solutions?
Deskhero's comprehensive search bar and REST API, powered by OpenAI Embeddings, help SepticSolutions quickly find relevant information from their knowledge base and other resources. This enhances their search results and helps them provide more accurate solutions to their customers.
How does Deskhero keep SepticSolutions' knowledge base updated?
Deskhero's website scraping feature automatically updates SepticSolutions' knowledge base with the latest information from their website. This ensures that their support team always has access to the most recent and relevant information.
* This article provides an example of how a fictive company in the Septic Tank Maintenance and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
