HealthNet receives hundreds of queries daily from members regarding their health plans, coverage details, and claim processes. Using Deskhero's ticket management system, these queries are efficiently organized and prioritized, ensuring that no member query goes unanswered.
The AI capabilities of Deskhero are leveraged to generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the response time and ensures that members receive accurate and consistent information.
HealthNet also uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities are used to generate articles from various sources like word, powerpoint, pdf files, and even scraped website data. This ensures that the most relevant and up-to-date information is available to both the support team and the members.
Deskhero's advanced search bar, powered by AI, enhances the search results by finding relevant content from the knowledge base, previous tickets, and uploaded files. This enables the support team to quickly find the information they need to assist the members.
With Deskhero's REST API, HealthNet has been able to integrate the platform with their existing systems, providing a seamless support experience to their members.
How does Deskhero's AI capabilities improve response time?
Deskhero uses AI to generate suggested replies based on previous tickets and knowledge base articles. This helps in providing instant and accurate responses to member queries, thereby improving the response time.
How does Deskhero ensure the accuracy of the information provided to the members?
Deskhero uses AI to find relevant content from the knowledge base, previous tickets, and uploaded files. This ensures that the members receive accurate and consistent information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API which allows it to be integrated with existing systems, providing a seamless support experience.
* This article provides an example of how a fictive company in the Providing services and resources to members industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
