SteamTech Solutions receives a high volume of customer inquiries daily, ranging from technical issues to service requests. To manage these effectively, they use Deskhero's ticket management system. The system organizes all incoming requests into structured data lists, allowing the team to prioritize and assign tasks efficiently.
With Deskhero's advanced AI capabilities, SteamTech Solutions is able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content which is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's custom fields and user groups features allow SteamTech to categorize and delegate tasks based on their nature and urgency. This ensures that the right team handles the right job, improving overall productivity and customer satisfaction.
Deskhero's comprehensive search bar and REST API have made it easier for SteamTech to integrate their existing systems with the platform. This seamless integration has resulted in a unified platform where all customer-related data can be accessed and managed effectively.
The knowledge base feature of Deskhero has been particularly beneficial for SteamTech. It allows them to create a repository of common issues and solutions, which not only serves as a reference for the support team but also empowers customers to find solutions on their own.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving overall response time.
How does Deskhero help in task delegation?
Deskhero's custom fields and user groups features allow companies to categorize and delegate tasks based on their nature and urgency. This ensures that the right team handles the right job.
Can Deskhero integrate with existing systems?
Yes, Deskhero's comprehensive search bar and REST API make it easy to integrate with existing systems, creating a unified platform for managing customer-related data.
* This article provides an example of how a fictive company in the Servicing/Maintenance/Repair services for steam generators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
