GenRepair Inc. deals with a multitude of customer queries and service requests every day. To manage these efficiently, they utilize Deskhero's ticket management system. The system structures all incoming requests, enabling the team to prioritize and allocate tasks effectively.
Deskhero's advanced AI capabilities allow GenRepair to utilize OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers.
Through Deskhero's custom fields and user groups features, GenRepair can categorize tasks and assign them to the appropriate teams. This not only improves productivity but also ensures that customers receive the best possible service.
Deskhero's comprehensive search bar and REST API have enabled GenRepair to seamlessly integrate their existing systems with the platform. This has resulted in a unified platform where all customer-related data can be accessed and managed effectively.
The knowledge base feature of Deskhero has been a game-changer for GenRepair. It allows them to create a repository of common issues and solutions, which serves as a reference for the support team and also enables customers to find solutions independently.
How does Deskhero's AI capabilities enhance customer service?
Deskhero's AI capabilities utilize OpenAI Embeddings from various resources to generate suggested replies. This significantly reduces the time taken to respond to customers, thereby enhancing customer service.
How does Deskhero assist in task allocation?
Deskhero's custom fields and user groups features allow companies to categorize tasks and assign them to the appropriate teams. This ensures efficient task allocation and improved productivity.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's comprehensive search bar and REST API allow for easy integration with existing systems, resulting in a unified platform for managing customer-related data.
* This article provides an example of how a fictive company in the Servicing/Maintenance/Repair services for steam generators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
