Dealing with a high volume of customer inquiries daily, SteamServ Pro uses Deskhero's ticket management system to organize all incoming requests into structured data lists. This allows the team to prioritize and assign tasks efficiently.
By leveraging Deskhero's advanced AI capabilities, SteamServ Pro uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's custom fields and user groups features enable SteamServ Pro to categorize tasks and delegate them to the right teams. This ensures that customers receive the best possible service, improving overall customer satisfaction.
Thanks to Deskhero's comprehensive search bar and REST API, SteamServ Pro has been able to integrate their existing systems with the platform. This has resulted in a unified platform where all customer-related data can be accessed and managed effectively.
Deskhero's knowledge base feature has proven invaluable for SteamServ Pro. It allows them to create a repository of common issues and solutions, which serves as a reference for the support team and also empowers customers to find solutions on their own.
How does Deskhero's AI capabilities improve response efficiency?
Deskhero's AI capabilities leverage OpenAI Embeddings from various resources to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving overall response efficiency.
How does Deskhero help in task delegation?
Deskhero's custom fields and user groups features allow companies to categorize and delegate tasks based on their nature and urgency. This ensures that the right team handles the right job.
Can Deskhero integrate with existing systems?
Yes, Deskhero's comprehensive search bar and REST API make it easy to integrate with existing systems, creating a unified platform for managing customer-related data.
* This article provides an example of how a fictive company in the Servicing/Maintenance/Repair services for steam generators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
