EventMaster was struggling with managing the high volume of customer queries and support tickets. They needed a solution that could help them respond to customers quickly and accurately, without increasing their support team's workload.
They implemented Deskhero, using its advanced AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The embeddings are used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies and enhancing search results.
The AI-powered solution has greatly improved EventMaster's customer support efficiency. The system automatically suggests replies to customer queries, reducing the time it takes for the support team to respond. It also enhances search results, making it easier for customers to find the information they need on their own.
Additionally, the AI capabilities have helped EventMaster to better understand their customers' needs and concerns. By analyzing the data from support tickets and customer interactions, they can identify common issues and take proactive steps to address them.
Overall, Deskhero's AI capabilities have enabled EventMaster to provide faster, more accurate customer support, improving customer satisfaction and freeing up their support team to focus on more complex issues.
How does Deskhero's AI suggest replies to customer queries?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI capabilities analyze the data from previous tickets, knowledge base articles, uploaded files and scraped website data to provide more relevant and accurate search results.
Can Deskhero help identify common customer issues?
Yes, by analyzing the data from support tickets and customer interactions, Deskhero can identify common issues and trends, helping businesses to take proactive steps to address them.
* This article provides an example of how a fictive company in the Setup Services for Conferences and Exhibitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
