ExpoGenius was facing challenges in managing and prioritizing the large number of support tickets they received daily. They needed a solution that could help them handle these tickets more efficiently and effectively.
They turned to Deskhero and its advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
Using this AI-driven solution, ExpoGenius has been able to manage their support tickets more effectively. The system automatically suggests replies to customer queries, reducing the time it takes for the support team to respond. It also prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed first.
Furthermore, the AI capabilities have provided ExpoGenius with valuable insights into their customers' needs and concerns. By analyzing the data from support tickets and customer interactions, they can identify common issues and take proactive steps to address them.
In conclusion, Deskhero's AI capabilities have significantly improved ExpoGenius's ticket management process, leading to faster response times, improved customer satisfaction, and more efficient use of their support team's time.
How does Deskhero's AI prioritize support tickets?
Deskhero's AI analyzes the data from support tickets to determine their urgency and complexity. It then prioritizes the tickets accordingly, ensuring that critical issues are addressed first.
How does Deskhero's AI suggest replies to customer queries?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero help identify common customer issues?
Yes, by analyzing the data from support tickets and customer interactions, Deskhero can identify common issues and trends, helping businesses to take proactive steps to address them.
* This article provides an example of how a fictive company in the Setup Services for Conferences and Exhibitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
