ConferenceCraft was looking for ways to improve their customer support services. They wanted to be more proactive in addressing customer issues and reducing the number of support tickets they received.
They implemented Deskhero and its advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
With Deskhero, ConferenceCraft has been able to proactively address customer issues. The AI capabilities allow them to analyze the data from support tickets and customer interactions, identifying common issues and trends. They can then take proactive steps to address these issues before they become bigger problems.
Additionally, the AI-powered solution has improved ConferenceCraft's response times. The system automatically suggests replies to customer queries, reducing the time it takes for the support team to respond. It also enhances search results, making it easier for customers to find the information they need on their own.
In summary, Deskhero's AI capabilities have enabled ConferenceCraft to provide more proactive and efficient customer support, leading to improved customer satisfaction and a reduction in the number of support tickets they receive.
How does Deskhero's AI help in proactive customer support?
Deskhero's AI analyzes the data from support tickets and customer interactions to identify common issues and trends. This allows businesses to take proactive steps to address these issues before they become bigger problems.
How does Deskhero's AI suggest replies to customer queries?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero help reduce the number of support tickets a business receives?
Yes, by proactively addressing common issues and providing customers with the information they need, Deskhero can help reduce the number of support tickets a business receives.
* This article provides an example of how a fictive company in the Setup Services for Conferences and Exhibitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
