Sewage Solutions Inc. receives numerous customer queries and complaints daily. Managing these tickets manually was time-consuming and often led to delayed responses. With Deskhero, the company has been able to automate the ticket management process. The AI capabilities of Deskhero categorize and prioritize tickets based on their urgency and complexity, enabling the support team to address critical issues promptly.
The company also utilizes Deskhero's AI-powered knowledge base. The AI system generates articles from previously resolved tickets, uploaded files like policies, manuals, presentations, and scraped website data. This feature has significantly reduced the time spent by support agents on researching solutions, as they can now quickly refer to the knowledge base for information.
Deskhero's AI capabilities also extend to generating suggested replies. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI system suggests potential responses to customer queries. This feature not only speeds up the response time but also ensures the consistency and accuracy of the information provided to the customers.
Furthermore, the comprehensive search bar powered by AI enhances the search results by finding relevant content from the vast amount of data. This feature has proven to be particularly useful in handling complex queries that require detailed information.
By integrating Deskhero, Sewage Solutions Inc. has significantly improved its customer support efficiency. The advanced AI capabilities of Deskhero have not only automated the ticket management process but also enhanced the quality of customer service.
How does Deskhero's AI system categorize and prioritize tickets?
Deskhero's AI system uses machine learning algorithms to analyze the content of the tickets. It categorizes them based on the issue type and prioritizes them based on factors like urgency and complexity.
How does the AI-powered knowledge base work?
The AI-powered knowledge base generates articles from previously resolved tickets, uploaded files like policies, manuals, presentations, and scraped website data. It uses AI to analyze this data and create informative articles that can be used for future reference.
How does the AI system generate suggested replies?
The AI system uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context of the query. Based on this understanding, it generates potential responses that are relevant and accurate.
* This article provides an example of how a fictive company in the Sewage cleanup and disposal services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
