EcoDrain Solutions receives a large number of customer queries and complaints daily. Managing these tickets manually was a daunting task for the company. With Deskhero, EcoDrain Solutions has been able to automate their ticket management process, resulting in improved efficiency and productivity.
The company uses Deskhero's AI capabilities to categorize and prioritize their tickets. The AI system analyzes the content of the tickets and categorizes them based on the issue type. It also prioritizes the tickets based on their urgency and complexity, allowing the support team to address critical issues promptly.
EcoDrain Solutions also leverages Deskhero's AI-powered knowledge base to handle customer queries effectively. The AI system generates articles from previously resolved tickets, uploaded files, and scraped website data. This has enabled the support team to quickly find relevant information and provide accurate responses to customer queries.
Additionally, the company uses Deskhero's AI capabilities to generate suggested replies. The AI system uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest potential responses to customer queries. This has not only improved the speed of response but also ensured the consistency and accuracy of the responses.
By integrating Deskhero, EcoDrain Solutions has been able to streamline their operations significantly. The advanced AI capabilities of Deskhero have enabled the company to manage their tickets efficiently, improve their knowledge base, and enhance their customer support process.
How has Deskhero improved the ticket management process?
Deskhero's AI system automates the ticket management process by categorizing and prioritizing tickets based on their content, urgency, and complexity. This allows the support team to focus on critical issues first, improving efficiency and productivity.
How does the AI-powered knowledge base help in handling customer queries?
The AI-powered knowledge base generates articles from previously resolved tickets, uploaded files, and scraped website data. The support team can quickly refer to these articles to find relevant information and provide accurate responses to customer queries.
How does the AI system generate suggested replies?
The AI system uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context of the query. Based on this understanding, it generates potential responses that are relevant and accurate.
* This article provides an example of how a fictive company in the Sewage cleanup and disposal services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
