ClearWater Engineering receives a wide range of customer queries daily, from technical issues to inquiries about their services. Managing these queries effectively is crucial for maintaining high customer satisfaction. With Deskhero, these queries are efficiently managed through tickets, ensuring every customer query is addressed promptly.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps in finding relevant content swiftly, which is then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries, thereby improving customer satisfaction.
The AI capabilities of Deskhero also enhance the search results on ClearWater's customer support platform. This makes it easier for customers to find the information they need without having to contact customer support, thereby reducing the workload on the customer support team.
Deskhero's custom fields and user groups features allow ClearWater to categorize their customers based on their specific needs and preferences. This enables them to provide personalized customer support, further enhancing customer satisfaction.
In conclusion, Deskhero's advanced AI capabilities have greatly improved the speed and quality of ClearWater's customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve the speed of customer support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to quickly find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero help in personalizing customer support?
Deskhero's custom fields and user groups features allow companies to categorize their customers based on their specific needs and preferences. This enables them to provide personalized customer support.
What is the impact of Deskhero on customer satisfaction?
By improving the speed and quality of customer support, Deskhero helps in increasing customer satisfaction. Customers are able to get quick and accurate responses to their queries, and find the information they need easily on the customer support platform.
* This article provides an example of how a fictive company in the Sewage Treatment Plants and Sewer Systems Constructions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
