ClearFlow Solutions receives numerous customer queries daily, ranging from technical issues to operational guidance. By integrating Deskhero, they have been able to structure these inquiries into data lists, categorize them using custom fields, and assign them to specific user groups for efficient resolution.
With the help of Deskhero's AI capabilities, ClearFlow Solutions has significantly improved its ticket management process. The AI leverages OpenAI embeddings from previous tickets to suggest relevant responses, reducing the time spent by support staff in crafting replies.
Deskhero's AI also enhances the company's knowledge base, generating articles from uploaded files like policies, manuals, and presentations. This feature allows ClearFlow Solutions to quickly update their knowledge base, ensuring that customers always have access to the latest information.
The AI's website scraping feature is particularly useful for ClearFlow Solutions, as it enables the company to stay updated with the latest industry trends and regulations. The scraped data is integrated into the knowledge base, enhancing the search results and providing valuable insights to both the support staff and customers.
Through Deskhero's REST API, ClearFlow Solutions has been able to integrate the platform with their existing systems, creating a seamless workflow. The AI's ability to enhance search results and suggest replies has significantly improved the efficiency of their customer support, leading to higher customer satisfaction rates.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest relevant responses. This reduces the time spent by support staff in crafting replies, resulting in quicker resolution times.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI use website scraping?
Deskhero's AI uses website scraping to stay updated with the latest industry trends and regulations. The scraped data is integrated into the knowledge base, enhancing the search results and providing valuable insights.
* This article provides an example of how a fictive company in the Sewage Treatment Plants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
