EcoClean Systems handles a multitude of customer queries daily, necessitating an effective system for classification and resolution. With Deskhero, they have structured these inquiries into data lists, categorized them using custom fields, and assigned them to specific user groups for efficient resolution.
Deskhero's AI capabilities have significantly improved EcoClean Systems' ticket management process. The AI uses OpenAI embeddings from previous tickets to suggest relevant responses, drastically reducing the time spent by support staff in crafting replies.
The AI also enhances EcoClean Systems' knowledge base by generating articles from uploaded files such as policies, manuals, and presentations. This feature ensures that the knowledge base is always updated with the latest information, providing customers with accurate and up-to-date assistance.
By leveraging Deskhero's AI's website scraping feature, EcoClean Systems stays updated with the latest industry trends and regulations. The scraped data is integrated into the knowledge base, improving the search results and providing valuable insights to both the support staff and customers.
Through Deskhero's REST API, EcoClean Systems has seamlessly integrated the platform with their existing systems, creating a unified workflow. The AI's ability to enhance search results and suggest replies has significantly increased the efficiency of their customer support, leading to improved customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest relevant responses, drastically reducing the time spent by support staff in crafting replies. This leads to faster resolution times.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files such as policies, manuals, and presentations. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI use website scraping?
Deskhero's AI uses website scraping to stay updated with the latest industry trends and regulations. The scraped data is integrated into the knowledge base, improving the search results and providing valuable insights.
* This article provides an example of how a fictive company in the Sewage Treatment Plants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
