AquaPurify Inc. deals with a high volume of customer inquiries daily, which requires an efficient system for categorization and resolution. With Deskhero, they have been able to structure these inquiries into data lists, categorize them using custom fields, and assign them to specific user groups for prompt resolution.
Deskhero's AI capabilities have greatly improved AquaPurify Inc.'s ticket management process. The AI uses OpenAI embeddings from previous tickets to suggest relevant responses, significantly reducing the time taken by support staff to craft replies.
The AI also enhances AquaPurify Inc.'s knowledge base by generating articles from uploaded files such as policies, manuals, and presentations. This feature ensures that the knowledge base is always updated with the most recent information, providing customers with accurate and timely assistance.
By leveraging Deskhero's AI's website scraping feature, AquaPurify Inc. stays abreast of the latest industry trends and regulations. The scraped data is incorporated into the knowledge base, improving the search results and providing valuable insights to both the support staff and customers.
Through Deskhero's REST API, AquaPurify Inc. has seamlessly integrated the platform with their existing systems, creating a unified workflow. The AI's ability to enhance search results and suggest replies has significantly increased the efficiency of their helpdesk services, leading to improved customer satisfaction.
How does Deskhero's AI assist in ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest relevant responses, significantly reducing the time taken by support staff to craft replies. This leads to faster resolution times.
How does Deskhero's AI contribute to the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files such as policies, manuals, and presentations. This ensures that the knowledge base is always updated with the most recent information.
What role does website scraping play in Deskhero's AI capabilities?
Deskhero's AI uses website scraping to stay updated with the latest industry trends and regulations. The scraped data is incorporated into the knowledge base, improving the search results and providing valuable insights.
* This article provides an example of how a fictive company in the Sewage Treatment Plants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
