SewerScan Services uses Deskhero's advanced AI capabilities to manage its customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries.
This AI-driven approach has significantly improved the efficiency of SewerScan's customer support team. With the AI suggesting accurate responses, the team can handle more tickets in less time, leading to improved customer satisfaction rates.
Deskhero's comprehensive search bar, enhanced by AI, provides the most relevant data when the team needs to find specific information quickly. This saves valuable time that would otherwise be spent sifting through irrelevant information.
The structured data lists and custom fields features of Deskhero allow SewerScan to categorize and manage tickets based on their unique business needs. The kanban board provides a visual representation of the ticket workflow, enabling the team to track progress and identify bottlenecks.
Overall, Deskhero's AI capabilities have revolutionized SewerScan's ticket management process, making it more efficient and customer-centric.
How does the AI suggest responses to customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to understand the context of the customer's query. It then generates a suggested reply using OpenAI's ChatGPT.
How does the AI-enhanced search function work?
The AI-enhanced search function uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results. It considers data from various sources, including previous tickets, knowledge base articles, and uploaded files.
How does Deskhero help in managing tickets?
Deskhero provides features like structured data lists and custom fields to help manage tickets. These features allow you to categorize tickets based on your unique business needs. The kanban board provides a visual representation of the ticket workflow, helping you track progress and identify bottlenecks.
* This article provides an example of how a fictive company in the Sewerage Inspection & Testing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
