DrainTech Solutions receives numerous customer queries daily regarding their sewerage inspection services. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies.
The AI-powered solution has significantly improved the efficiency of DrainTech's customer support team. The team can now handle more tickets in less time, thanks to the AI's ability to suggest accurate responses based on the context of the customer's query. This has led to improved customer satisfaction rates and reduced resolution times.
Deskhero's comprehensive search bar also comes in handy when the team needs to find specific information quickly. The AI-enhanced search results provide the most relevant data, saving the team valuable time that would otherwise be spent sifting through irrelevant information.
The custom fields feature allows DrainTech to categorize tickets based on their unique business needs, making it easier to prioritize and manage them. The kanban board provides a visual representation of the ticket workflow, enabling the team to track progress and identify bottlenecks.
Overall, Deskhero's AI capabilities have transformed DrainTech's customer support services, making them more efficient and customer-centric.
How does the AI suggest responses to customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to understand the context of the customer's query. It then generates a suggested reply using OpenAI's ChatGPT.
How does the AI-enhanced search function work?
The AI-enhanced search function uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results. It considers data from various sources, including previous tickets, knowledge base articles, and uploaded files.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and a kanban board to help manage tickets. Custom fields allow you to categorize tickets based on your unique business needs, while the kanban board provides a visual representation of the ticket workflow.
* This article provides an example of how a fictive company in the Sewerage Inspection & Testing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
