PipeInspect Inc. uses Deskhero to manage its extensive knowledge base, which includes articles generated from Word, PowerPoint, PDF files, and data scraped from their website. The company uses Deskhero's advanced AI capabilities to enhance the usability of this knowledge base.
The AI uses OpenAI Embeddings from the knowledge base articles and other relevant data to provide accurate and context-specific search results. This has made it easier for the customer support team to find the information they need to resolve customer queries quickly and efficiently.
Additionally, the AI also generates suggested replies to customer queries based on the data from the knowledge base. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction rates.
Deskhero's custom email domains and user groups features have also proved beneficial for PipeInspect. They allow the company to maintain a professional image while ensuring that the right teams are handling the right tickets.
Overall, Deskhero's AI capabilities have been instrumental in enhancing PipeInspect's knowledge base and improving the efficiency of their customer support services.
How does the AI enhance the usability of the knowledge base?
The AI uses OpenAI Embeddings from the knowledge base articles and other relevant data to provide accurate and context-specific search results. This makes it easier to find the required information in the knowledge base.
How does the AI generate suggested replies to customer queries?
The AI uses data from the knowledge base and other relevant sources to understand the context of the customer's query. It then generates a suggested reply using OpenAI's ChatGPT.
What are the benefits of Deskhero's custom email domains and user groups features?
Custom email domains allow your company to maintain a professional image in your communications. User groups ensure that the right teams are handling the right tickets, improving efficiency and accountability.
* This article provides an example of how a fictive company in the Sewerage Inspection & Testing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
