Yes, sewerage maintenance companies can greatly benefit from using the AI capability 'suggested replies' in Deskhero. Here's how:
Use case 1
Improved customer satisfaction - By leveraging the AI-generated suggested replies, companies can provide faster and more accurate responses to customer inquiries. This leads to increased customer satisfaction as their issues are resolved promptly and efficiently.
Use case 2
Time and resource savings - The AI capability eliminates the need for agents to manually draft replies for every ticket. By selecting from the suggested replies, agents can save time and focus on more complex or specialized customer issues.
Use case 3
Consistency in responses - With the AI-generated suggestions, companies can ensure consistency in their customer support interactions. The suggested replies are based on successful resolutions from previous tickets, knowledge base articles, and other relevant data, providing a standardized approach to addressing customer queries.
